Dolphin247 provides 24x7 tech support options for web hosting companies world-wide and has been in business for more than 5 years now. Apart from providing clients with technical support, our engineers also assist with planning and implementation of new technologies and systems. We mean business and that's why our customers depend on us to manage their web hosting servers and services.
We provide support for Helm, Plesk, cPanel/WHM, Hsphere, Virtualmin, Cloudmin, Ensim, Hyper VM, Solus VM, Hosting Controller etc., with any ticket system of your choice. We specialize in Remote Server Administration and Server Monitoring for hosting companies, data centers and anyone looking to keep their server secure and online.
Hosting business is entirely dependent on the IT infrastructure. The maximum uptime of an IT infrastructure leads to uninterrupted business of end consumers, leading to revenue profits for everyone involved. We at Dolphin247 along with our decade long experience in the industry and a talented pool of certified engineers, provide the best possible solution to an issue with the fastest turnaround time. This is well complimented with a process driven management team working round the clock on Quality Assurance processes to meet your expectations.
Our excellence lies in providing quality Hosting Business Management Solution as a service to Web Hosting Companies / Data Centers / Cloud Hosting providers around the globe for products like Enterprise Class Hosting, Exchange hosted solutions, CRM and VPS.
Our expert team of certified professionals has achieved excellence in dealing with some of the below mentioned critical support issues:
- Windows Server installation, Configuration and troubleshooting
- Installation, configuration and troubleshooting of various control panels(Website panel, Helm, Plesk, HostingController)
- Installation and customization of email servers
- Windows Media Service installation, Configuration and troubleshooting
- Microsoft Office SharePoint Server installation Configuration, and troubleshooting
- Microsoft Office Communications Server installation, Configuration and troubleshooting
- Microsoft Exchange Server installation, Configuration and troubleshooting
- Microsoft Hyper-V installation, Configuration and troubleshooting
- IIS installation, Configuration and troubleshooting
- PHP/MYSQL/MSSQL installation, Configuration and troubleshooting
- ASP and .Net installation
- Active Directory installation, Configuration and troubleshooting
- VMVare GSX Server installation, Configuration and troubleshooting
- Remote OS installation using KVM (Red Hat, CentOS, SUSE, Gentoo, Ubuntu, Debian & Mandrake, etc).
- Online OS upgrades and applying OS security patches.
- Kernel compilation, patching and upgrades.
- Manage RAID & LVM.
- Installation, configuration and troubleshooting of various control panels. (cPanel, Plesk, Ensim and Webmin)
- Installation and configuration of email servers (Sendmail, Qmail, Postfix, Exim, etc)
- Installation & configuration of third party applications.
- Web server (Apache, lighthttpd, Tomcat, etc) installation, compilation, upgrade and performance tuning.
- PHP, MySQL and PostgreSQL installation, configuration and troubleshooting.
- Complex 3rd party software installation, configuration and upgrade.
- System & Network Integrated software installation, configuration and monitoring (Cacti, MTRG, Nagios).
- NFS, NIS, LDAP & Samba server installation, configuration & management.
- Load balancer and cluster setup.
- Virtual server (XEN, KVM, OpenVZ, Virtuozzo) installation, configuration & management.
Our support plan offerings are designed to help you get high quality and cost effective solutions in the simplest possible way for maximizing your investments. Based on the criticality of a task it is divided into the below support categories:
Level 1 Support:
This is the first line of contact for your customers. Level 1 support helps in trouble shooting and resolving basic issues handled through a control panel. This can also be the point of contact for your customers to handle sales and billing related queries.
Level 2 Support:
This is an intermediate support level which requires server access for performing support operations like account migration, control panel upgrades, scheduling of backup and it’s maintenance, installation of Windows components, database backup and restore, troubleshooting of medium to large scale DOS / DDOS attack, troubleshooting issues related to mail server, web server, DNS server, MySQL server, log analysis, etc.
Level 3 Support:
This is an admin level support which requires server access to handle complex issues and provide analytical solutions. In this category critical server wide tasks are performed like performance tuning of servers, server audit and server hardening, server migrations, complex 3rd party software installations, architecture definition for clustering and virtualization, setting up of a SharePoint and IIS web farm, Exchange server setup, server migrations etc.
