We administer and maintain your servers for maximum stability, security and uptime. Our Server Monitoring and Server Administration Plan include monitoring your server's performance, traffic, disk space, services running and much more. Server Administration involves backup and restore, installation of software and scripts, resolving a problem, bug trapping, restarting services if any of them goes down, patching, security audits and much more.

Monthly Server Administration Plan is the PROACTIVE support plan covering server issues of your organization through our helpdesk system. Our Server Management team provides Level 2 and Level 3 support coverage round the clock from our 24x7 delivery center. No end-user support is tendered under this plan though you have the option to club this with Helpdesk Support.

Plan Features:

• Flat cost per server model gives higher returns of your investment (ROI)
• Unlimited Level 2 and Level 3 PROACTIVE server administration support
• 24x7 server monitoring of health and resources
• Advanced monitoring integrated with escalation process
• Monthly server and health check report
• Guaranteed 30 minutes response time and under six hours resolution time
• 1 Month validity
• Setup fee is charged one-time
• Switching plans in future will not incur any setup fee
  
  

Our emergency server administration plan was designed to provide you with direct access to an expert admin in the event of an emergency – immediate access! All orders are instantly and immediately activated, and your support ticket goes straight to our emergency support queue to be picked up within 20 minutes. There is no need to bounce back and forth with a sales department to work out pricing and administrator availability.

24x7 cPanel server management plan:

We offer cost effective solutions to manage cPanel servers and we provide unlimited admin work on servers. 24x7 cPanel server support is one of the key features. Along with the cPanel server management, we also provide cPanel server security feature. What we provide in this plan is overall cPanel server management.

24x7 cPanel server management features:

• 24x7 cPanel Server Administration & Management
• cPanel Support & Monitoring (24x7x365 Server Monitoring with Reboot)
• Unlimited tickets
• Unlimited Free Admin hours
• 24/7 Proactive Server Monitoring (3 services)
• Initial Server hardening
• Hacked Server Analysis & Recovery
• cPanel Server Security
• Periodic Security Audits
• Kernel Updates
• Software Updates
• Disaster recovery *
• Account Restoration
• 24/7/365 Admin Availability
• Most Linux Platforms Supported
• 40 minutes Initial Response Time
• Within 24 Hour Resolution Time Guarantee for Support Tickets

We handle all the chat requests received on your website whether it be related to sales or technical support. Our team who are very good in communication would respond and attend to all the queries and issues raised through the online chat system and see to it that all requests are handled properly within a given time framework.

Our contact center provides all opportunities for your customers to improve their relationship and be in touch with you through us 24/7/365 over the live chat system.

For full detailed list of our other plans, please do email us your requirements to info@dolphin247.com. We will get back to you at the earliest.