Our Remote Server Monitoring Services are aimed to cater the following verticals website, Web / Mail / FTP Server, firewall, network setup, database, dns, and any TCP / IP port. We do take required action to protect your server from DDOS attack, server load spike

• Critical Service Monitor
• Instant Service Restart
• Instant Server Reboot
• Immediate Escalation To DataCenter
• Guaranteed Uptime

 

Small and medium enterprises often face trouble in getting their IT issues resolved, primarily because of two reasons.

• Limited resources to employ dedicated IT team
  
• High cost of IT outsourcing.
  

The answer to their need is Dolphin247. We provide flawless and cost effective IT solutions to the small and medium enterprises. We understand the needs and IT requirements of small, medium businesses, thus manage to provide them IT, and server support solutions that can help them achieve business growth.

From server and desktop support, remote control, disaster recovery, backup and archiving, IT consultancy, VOIP telephony to windows mobile email and network infrastructure security, we leave no stone unturned in resolving the IT troubles of SMEs, so that they grow unparalleled, without fail.

Dolphin247 provides 24x7 tech support options for web hosting companies world-wide and has been in business for more than 5 years now. Apart from providing clients with technical support, our engineers also assist with planning and implementation of new technologies and systems. We mean business and that's why our customers depend on us to manage their web hosting servers and services.

We provide support for Helm, Plesk, cPanel/WHM, Hsphere, Virtualmin, Cloudmin, Ensim, Hyper VM, Solus VM, Hosting Controller etc., with any ticket system of your choice. We specialize in Remote Server Administration and Server Monitoring for hosting companies, data centers and anyone looking to keep their server secure and online.

These are the simplest support plans that we offer for outsourced Server support. Under these plans we provide ticket support on your helpdesk or via email. We attend to the issues faced by your customers through the tickets received on your help desk which means that all your clients can avail the support facility.

We deliver comprehensive and effective solutions which helps you to focus on your core business while  we manage your IT infrastructure. We have proven end-to-end methodologies, standard tools and quality oriented process in place to meet all IT related challenges. Our services include Server Management, Network Management, Server Monitoring, Server Security, Application Management, Consultation in designing your IT infrastructure etc.,

We provide 24/7 proactive support ensuring high availability for your services. Timely server audits as per the CIS standards will ensure your server and applications are free from security breaches. Our backup methods and strategies implemented for this purpose will save your data and make it possible to retrieve it at any point of time.

Server uptime is crucial to any company and to ensure the best uptime, 24x7 monitoring for reactive support combined with proactive server management is a must. Our remote server administration plans for linux server administration and windows server administration cover various aspects like server security hardening, optimization and proactive tasks like monthly audits to ensure your servers have the best uptime.

Our 24x7 server management plans offers solutions to manage Linux and Windows servers with and without control panel proactively.

Instead of counting on a local backup drive, why not let Dolphin247 Support manage remote backups for you? Our online backup solutions take the hassle out of providing an essential service to you and your customers. Our online managed backup solution uses top-grade hardware and software to ensure that your data is always protected and always available.

We will plan a backup strategy for your servers based on your requirement and the criticality of the data on the server and ensure that it’s properly being implemented.

We have the expertise in Microsoft Windows Small Business Server deployments. With our business servers, we aim at meeting the network infrastructure needs of small businesses effectively and flawlessly, to help ensure their business success, unparalleled growth and profit making.

Small business servers are integrated server suites designed for running network infrastructure (both intranet management and internet access) of small and medium enterprises, having no more than 75 workstations or users. These are efficiently used to meet the IT requirements of the small businesses without having them to spend fortunes.

Microsoft Dynamics CRM provides the tools and capabilities that your organization needs to create and easily maintain a clear picture of customers from first contact through to purchase and post-sales. With different modules for sales, marketing and customer service, Dynamics CRM delivers an on demand, flexible and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

We provide support for installation, configuration, management and troubleshooting of a Microsoft Dynamics CRM environment.

Any good or productive organization is the result of collaborative efforts of its efficient teams. A team to perform well needs to communicate, share knowledge and coordinate issues, schedules etc with each of its members. This could be done effectively, if the team is provided with a common work platform which is shareable to all its members. This arise the need for Share Point Services.

 It is essentially an online collaborative tool for businesses to share knowledge, work on documents and to manage important information. Share Point Services creates a single point at which company employees can collaborate on projects, access resources and share ideas, ultimately helping to improve productivity and the output of the workforce.

We provide support for installation, configuration, management and troubleshooting of a Microsoft Sharepoint environment. We are also expertised in configuring and managing Sharepoint farms.

Our robust Server Security and Server Auditing for remote and co-location servers measures go a long way in reducing exposure to hacker threats and security breaches. We have an expertise team for server security.

Our Server Security tasks include:

• SSH hardening
• Installing & Configuring Mod_security
• Installing & Configuring Mod_evasive
• Installing Anti-root kit software
• Applying patches to server software to avoid any eventualities
• Firewall/Brute Force Detection Tool installation & Configuration [APF/BFD]
• Installing OS updates
• Apache, MySQL, Control Panel tweaks
• PHP security audit
• Kernel upgrades including grsecurity
• Exim, Qmail and Sendmail tweaks
• Anti-spam/anti-virus software installations
• User/Password security
• Sysctl security and configuration

Our Security Auditing Tasks Include:

• Periodic Security Audits
• Applying Security Patches
• Finding and removing root kits
• Finding Software glitches
• OS Updates
• Kernal Updates
• Control Panel Updates

It is in no way unusual, in this day and age, to call a company and immediately reach an automated voice attendant through a call center; a computerized message that uses voice prompt to navigate us through a business's telephone system.

In fact, so accustomed are we to an automated system that we are completely taken aback when a live person answers a business phone.

Our contact center provides all opportunities for your customers to improve their relationship and be in touch with you through us 24/7/365 over the phone.

Customer Care Service is the provision of service to customers before, during and after a purchase. Its importance varies by product, industry and customer. We provide Customer Care Services for Offshore Customer care, Inbound Phone Support, Order taking Service, Pre sales / Post Sales Support and Customer Relationship Management etc.,