These are the simplest support plans that we offer for outsourced Server support and Application support for end users. Under these plans we provide ticket support on your helpdesk or via email. No system administration task or server monitoring is done under this plan. You do have the option to club this plan with Server Management Plan which can be purchased along with any of the Shared Support Plans.
Our 24x7 Help Desk Support Services for small businesses combine the experience of world-class Microsoft qualified, Red Hat Certified and Cisco certified network professionals. Look no further if you plan to outsource customer support.
Under our Shared Support Plans we currently offer you a choice of three packages:
In the per ticket support plan, you pay for the volume of tickets that are consumed on your help desk. You need to estimate the volume of tickets received on your help desk and simply need to purchase the appropriate plan. That's all that is required to get started with 24x7 technical support.
A ticket is a request through email, helpdesk or a chat. Our helpdesk team provides Level 1 and Level 2 support coverage round the clock from our 24x7 delivery center.
Plan Features
- Flat cost per ticket model reduces total cost of ownership (TCO)
- Support delivery through email, helpdesk or live chat
- 24x7 - 365 days uninterrupted coverage
- Level 1 & Level 2 support
- Guaranteed 30 minutes response time and under six hours resolution time
- 45 days ticket validity
- Setup fee is charged one-time
- Switching plans in future will not incur any setup fee
In our Per Server Plan, you get unbelievable support at an unbelievable low price. Under the Per Server Support Plan, we provide you the option of unlimited ticket support (We solve any number of tickets for you which mean that all your clients can avail the support facility any number of times.) which pertain to a particular server. In short, you pay a flat fee per server each month to avail 24x7 technical support for unlimited customer issues pertaining to the server you have signed up for.
Plan Features
- Flat cost per server model gives higher returns of your investment (ROI)
- Unlimited support through your helpdesk
- 24x7 - 365 days uninterrupted coverage
- Live chat included (Maximum two chat at a time)
- Level 1 & Level 2 support
- Guaranteed 30 minutes response time and under six hours resolution time
- Setup fee is charged one-time
- Switching plans in future will not incur any setup fee
Do you have a reseller hosting space and often fail to respond to your customer’s technical issues on-time? Are you worried “who can Support my Customer”?
Under the Reseller Plan, you pay for the small volume of the tickets that are needed to estimate from number of domains of your customers. Under this plan, you have a coverage of 24x7 quality technical supports which provides value addition to your services to grow the business.
Plan Features:
- Flat cost per ticket model reduces total cost of ownership (TCO)
- Support delivery through email, helpdesk or live chat
- 24x7 - 365 days uninterrupted coverage
- Level 1 & Level 2 support
- Guaranteed 30 minutes response time and under six hours resolution time
- 45 days ticket validity
- Setup fee is charged one-time
- Switching plans in future will not incur any setup fee
